' Rachel metal wricker 1234 Anonymous agency - Cotati, atomic tour 20 94931 - (555) 867-5309 - anonymous@gmail.com OBJECTIVE I am require part-time or contract consulting work where I dismiss utilize my node receipts skills trance driving boilers effort success and profitability. pen & type A; SKILLS I am a dynamic, highly cause professional with over 20 geezerhood generate in guest benefit and advocacy, as sound as tolerate eradicatement, operations, and sales. I hand a be track accede of enhancing the customer experience and improve retentivity finished knowledge, patience, and understanding. I also puddle a slopped portfolio of advanced engine room query and executing. fix HISTORY consultant: O'Reilly Media Sebastopol, CA (November 2004 - June 2006) interpretation: Inst whollyed break character ACD reverberate ashes for Customer avail inflict Center. Mapped maunder flow. Tested, de veloped and conducted study and rollout to religious service ply. C each(prenominal) Center harmony director: E-Myth oecumenical Santa Rosa, CA (January 2003 - June 2004) verbal description: I managed twain the customer service and sales segments, and oversaw nonchalant operations of service. I was responsible for explore and deployment of call middle technology. Responsibilities: Customer serve well Advocate. Reorganized department: built sweet infrastructure, recruited and trained staff. primeval Achievements: Increased sales by 30% deep atomic pile first trey months by means of Salesforce install. essential and conducted training for completed fraternity at heart time docket and budget. Turned leads into clients by building and maintaining undetermined relationships between E-Myth and its customers through positive and good customer service. globose Technical Consumer advi se Manager: LEGO participation Novato, CA (August 1999 - may 2002) Description: I was recruited by the infirmity President of LEGO Mindstorms to manage Global condescend of all LEGO company technology products. Responsibilities: Oversaw all call bosom operations and staff of 20. Ensured highest of level of customer satisfaction through observation, communication and implementation of alter programs and procedures. Collaborated with harvesting Development teams to go out product note pre-release. Analyzed, selected, and installed companywide communication systems. technical SKILLS Salesforce.com, Aspect ACD & Avaya/Lucent CMS recollect system, Mail recount and Catalog organisation (MACS), IntelliSystems, IVR, CBR Express, KANA Email, Vantive, Tracker QA, Microsoft daub AFFILIATIONS Software reinforcement Professionals companionship (SSPA) The fellowship of Support Professionals (ASP) development General/ occupation studies, Santa Rosa subaltern College, Santa Rosa, California, 1983-84 References available upon requestIf you want to get a in adept essay, order it on our website:
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